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Troubleshooting
Bitfocus Companion
Third Party control software that works with a wide variety of gear.
Quick Start
Connect to your device via DHCP network or Static I.P. Configuration. Configure Inputs & Outputs to the needs of the show. Configure Screens(make sure to set screen coordinates to 0,0 for easier math for blending and Pip work) Build the Presets the Show needs
The Media Does Not Meet The Requirements
If you receive an error that says Media Does Not Meet Requirements when you try to upload a solution or playlist to a poster then it may be because of the framerate of the video. If it was encoded in H.264 it needs to be 30FPS. If it was encoded in H.265 then ...
OBSBOT Tail Series
A Family of 4k PTZ Webcams including the Tail Air and Tail 2
Tail Air
OBSBOT Tail Air
Tail 2
OBSBOT Tail 2
Troubleshooting
Obsbot Center
Laptop Control Software for Tail Series Cameras
Quick Start
Tech Specs
Quick Start
Tech Specs
Differences Between Tail Air & Tail 2
OBSBOT Start
Mobile Control Software for Tail Series Cameras
Elation KL Batten 12"
Elation KL Batten 48"
1920 x 1080 Content or Signal is smashed and distorted on a single poster
If your image is squashed horizontally to all fit or is only filling a narrow band across the middle then you may not be setup to handle a 1920x1080 image or signal properly. This could happen if you were given content that was supposed to go across multiple p...