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1. Unplug all cables and power the poster off. 2. Slide the bag as labeled over the top of the Poster 3.Now Lay the poster down, collapse the fold out support, tuck the bottom edge into the bag, and zip it closed 4. Finally place the bag back in it's coffin  c...

WORK .MP4 H.264 @30FPS H.265 @60FPS   DO NOT WORK .M4V .MKV .MOV .PDF .SVG

Make sure you are using an MP4 file. These are not supported formats. .M4V .MKV .MOV .PDF .SVG If you are still having issues you might want to try reencoding it to a H.264 codec.  Handbrake is a great tool for doing so. 

Make sure that the cat5 patch cable between the media player and the panels is there and is clicked into both ports.  Other signs that this is the issue would include an error when you try to adjust the brightness in either Viplex Handy or Viplex Express.

Typically this will be because the poster is still set to HDMI input instead of internal. This can also be caused by the poster being offset on its x or y axis in Output Position. For typical single screen internal playbacks both X and Y should be set to 0.

Features Color Copy/Scan Print from USB Drive Yes No Yes Connectivity WiFi (Dual-Band) Ethernet (Gigabit) USB Other Notes Print speed - 31 ppm Resolution - 2400 x 600 dpi Internal memory - 512 MB Input Tray Capacity - 250 sheets Multipurpose Tray Ca...

Features Color Copy/Scan Print from USB Drive Yes Yes Yes Connectivity WiFi (Dual-Band) Ethernet (Gigabit) USB Other Notes Print speed - 31 ppm Resolution - 2400 x 600 dpi Internal memory - 512 MB Input Tray Capacity - 250 sheets Multipurpose Tray C...

1 - Smart card reader 2 - 1x headphone/microphone combo jack (3.5 mm) 3 - Nano-SIM card slot 4 - USB-A (USB 10Gbps), Always On 5 - Kensington Nano Security Slot 6 - USB-A (USB 10Gbps) 7 - Thunderbolt 4 8 - SD Express 8.0 card reader 9 - 2.5 GbE (RJ-45) 10 - ...

Specifications: CPU: Intel Core Ultra 7 255HX 8 Performance Cores 5.20 GHz Max 12 Efficient Cores 4.50 GHz Max RAM: 32GB DDR5 5600 WAN: 2x2 BE 7+ BT 5.4 GPU: NVIDIA RTX PRO 2000 Blackwell Generation Display: 16in 1920x1200 Storage: 1TB m.2 SSD Ethernet: 2....

Please note that Access Point Name and SSID information may differ in physical location between models of poster. Requires An iOS Device ViPlex Handy 1. Turn on the Poster 2.Find the Poster's Name on the Back of the Poster It will be a Number preceded by th...

Please note that Access Point Name and SSID information may differ in physical location between models of poster. Requires A wifi capable computer running Windows or DHCP backed hardline network ViPlex Express v3 or v4 1. Turn on the Poster 2.Find the Poster...

Please note that Access Point Name and SSID information may differ in physical location between models of poster. Requires An iOS Device ViPlex Handy 1. Turn on the Poster 2.Find the Poster's Name on the Back of the Poster It will be a Number preceded by th...

Resolution: 320x1080 Pixels Video Frame Rate: 60 Hz Inputs: HDMI, Onboard Media Player Video Loop Out: Yes, 6 Posters IP40 3 Per 120v Circuit Power Loop Out: No

Please note that Access Point Name and SSID information may differ in physical location between models of poster. Requires A wifi capable computer running Windows or DHCP backed hardline network ViPlex Express v3 or v4 1. Turn on the Poster 2.Find the Poster...