Troubleshooting

Turning an Access Point Back On

Requires: A router A PC with ViPlex Express Installed Cat5/6 to Connect 1. Connect the PC...

Image Repeating or Not Filling Screen// Recovering From Factory Reset

Issue Resembles: Requires: A wifi capable PC with Novastar LCT 1. Power on Poster & install ...

Poster is flashing while using an external source

Make sure you are sending the poster 1080p60.  It does not work well with interlaced or 30 FPS.

Poster is not playing video files I have loaded.

Make sure you are using an MP4 file. These are not supported formats. .M4V .MKV .MOV .PDF .SVG ...

Black Screen and Brightness Stuck at 0% (Theatrixx)

Make sure that the cat5 patch cable between the media player and the panels is there and is click...

Poster says it is playing your solution but you don't see it.

Typically this will be because the poster is still set to HDMI input instead of internal. This ca...