Troubleshooting
Turning an Access Point Back On
Requires: A router A PC with ViPlex Express Installed Cat5/6 to Connect 1. Connect the PC...
Image Repeating or Not Filling Screen// Recovering From Factory Reset
Issue Resembles: Requires: A wifi capable PC with Novastar LCT 1. Power on Poster & install ...
Poster is flashing while using an external source
Make sure you are sending the poster 1080p60. It does not work well with interlaced or 30 FPS.
Poster is not playing video files I have loaded.
Make sure you are using an MP4 file. These are not supported formats. .M4V .MKV .MOV .PDF .SVG ...
Black Screen and Brightness Adjustment Gives Error (Theatrixx)
Make sure that the cat5 patch cable between the media player and the panels is there and is click...
Poster says it is playing your solution but you don't see it.
Typically this will be because the poster is still set to HDMI input instead of internal. This ca...
The Media Does Not Meet The Requirements
If you receive an error that says Media Does Not Meet Requirements when you try to upload a solut...
1920 x 1080 Content or Signal is smashed and distorted on a single poster
If your image is squashed horizontally to all fit or is only filling a narrow band across the mid...